GENERAL CONDITIONS OF SALE

1. Preliminary considerations

Carmen Teixeira Antelo, with Tax Identification Number 25667670S (hereinafter, the owner or the ADMINISTRATOR), is the legal and tax owner of www.espanolconcarmen.com (hereinafter, the WEBSITE), with its address for notification purposes at Calle Cardo Cuco, 14, 29018 Málaga – Spain, and contact email [email protected].

The term USER shall refer to any person browsing the WEBSITE and/or contracting the services offered. The contracting of any service or training course implies knowledge of and express acceptance of these General Terms and Conditions of Sale and the Legal Notice.

The USER who purchases a product on the WEBSITE declares that they are of legal age under Spanish law (18 years old). The ADMINISTRATOR reserves the right to admit students based on suitability criteria or language level to ensure the smooth running of the groups.

2. Information about products and services

The WEBSITE offers online training services designed to improve Spanish language skills, delivered live (via Zoom) and supported by digital materials (PDFs, workbooks and vocabulary lists). The main products are:

Class Packs (Women’s Talk in Spanish – WTInS): A one-off payment product comprising a 10-week programme (one 90-minute group session per week), aimed at women and focusing on personal development topics. Participants will receive preparatory materials and access to a small group of up to four people.
Subscriptions (Readers’ Talk in Spanish – RTInS and Spanish Lab): Recurring payment models (monthly or annual) granting access to group conversation/reading sessions (90 minutes per week) and/or digital materials for advanced vocabulary, for as long as the subscription remains active.

Students must have the necessary computer equipment, a camera, a microphone and sufficient bandwidth to successfully participate in video conferences via the Zoom app.

3. Checkout process and automatic account creation

The sales contract is automatically concluded when the USER completes payment at checkout.

When making their first purchase, the system will automatically create a student account linked to the email address provided. This account is essential for the provision of the service, the management of subscriptions and access to the materials (workbooks). Login details will be sent automatically by email.

4. Payment methods

THE USER may choose from the following payment methods available at checkout:

1. By credit card, via the Stripe payment platform:

Credit/debit card or Google Pay/Apple Pay (via Stripe): This is the primary payment method. The WEBSITE does not store full financial details; these are processed in an encrypted and secure manner by the Stripe gateway. For subscription services (RTInS, Spanish Lab), Stripe will hold a security token required to process the corresponding automatic renewals.

2. Bank transfer (exclusive to WTInS):

This payment method is available solely and exclusively for the purchase of the one-off payment product Women’s Talk in Spanish (WTInS). The WEBSITE does not cover any bank fees or charges arising from the transaction. For services involving recurring payments (subscriptions), this payment method cannot be used under any circumstances.

5. Prices, taxes, billing and renewals

The prices of the services are listed on the WEBSITE. The application of tax will depend on the nature of the product purchased and the purchaser’s tax residence:

VAT-exempt services: In accordance with current Spanish legislation (Article 20.1.9 of the VAT Act), language teaching services delivered live by teachers (such as the Women’s Talk in Spanish and Readers’ Talk in Spanish programmes) are exempt from Value Added Tax.
Services subject to VAT (Spanish Lab): Products classified as services provided electronically or the supply of continuous digital content, such as the Spanish Lab, are subject to taxation. For customers resident in the European Union, Spanish VAT (21%) or the VAT rate applicable in their country of residence will apply, depending on the current legal thresholds for intra-Community invoicing (OSS scheme). The exact amount of the applicable tax will always be clearly itemised in the shopping basket before the purchase is finalised. For non-EU customers (outside the EU), the sale of this service will not be subject to VAT.

For subscription products, payment will be charged automatically to the selected payment method at the end of each billing period (monthly for Readers’ Talk in Spanish and monthly or annually for Laboratorio de español), with the applicable taxes applied at each renewal. Students may cancel the automatic renewal at any time by going to the ‘My Account > Subscriptions’ section and clicking ‘Cancel’.

The USER may request an invoice for their purchase by first providing their tax details to the email address [email protected].

6. Titularidad y caducidad

Services are personal and non-transferable. It is strictly forbidden to transfer access to Zoom classes or course materials to third parties. In the case of the closed-class package (WTInS), this must be used within the 10 weeks scheduled for that session.

7. Attendance and Cancellation Policy for Online Classes

Group Classes (WTInS, RTInS, Laboratory): As places are very limited (e.g. 4 people) and require group coordination, students are not permitted to cancel or reschedule group sessions. If the student does not attend their scheduled weekly session, the class will be considered to have taken place and there will be no entitlement to a refund or to reschedule it for another time.
Private Lessons (if applicable): These may be cancelled or rescheduled with at least 24 hours’ notice. If cancelled with less than 24 hours’ notice or if the student does not attend, the class will be considered to have taken place and will be charged.
Cancellation by the school: If any class is cancelled by the ADMINISTRATOR (due to illness or force majeure), the USER shall be entitled to reschedule the session at an agreed time or opt for a pro-rata refund for that class.

8. Right of Withdrawal (European Union only)

De conformidad con la Directiva (UE) 2023/2673 y la normativa española vigente de defensa de los consumidores:

Plazo y ejercicio: Los consumidores disponen de un plazo de 14 días naturales desde la fecha de compra para desistir del contrato sin necesidad de justificación. Para facilitar este trámite, el SITIO WEB pone a disposición un enlace y formulario permanente de “Derecho de Desistimiento” en el pie de página de la web.
Aclaración territorial (Exclusividad UE): Aunque el formulario de desistimiento es de libre acceso en el sitio web, se informa expresamente que este derecho legal de 14 días ampara única y exclusivamente a los consumidores cuya residencia habitual (país de facturación) se encuentre dentro de la Unión Europea. Las solicitudes de desistimiento enviadas por usuarios residentes en países extracomunitarios no estarán amparadas por esta directiva, no admitiéndose la devolución de los importes una vez formalizada la compra, salvo que la titular lo apruebe como política comercial excepcional.
Excepciones legales (Pérdida del derecho): Al tratarse de prestación de servicios de formación en directo y suministro de contenido digital (archivos PDF semanales), si el alumno descarga los materiales o asiste a una clase online dentro del plazo de 14 días mencionado, acepta expresa y previamente que la ejecución del contrato ha comenzado y, por tanto, consiente la pérdida de su derecho de desistimiento total. En caso de solicitar el desistimiento tras haber consumido parte del servicio (por ejemplo, asistiendo a 1 de las 10 clases de un pack), la escuela retendrá la cantidad proporcional al servicio efectivamente prestado hasta el momento de la comunicación.

9. Intellectual property

All course content, workbooks, vocabulary lists, videos and teaching methods are subject to copyright. Under no circumstances will these rights be transferred or assigned. Students are strictly prohibited from recording Zoom sessions, as well as from reproducing, broadcasting, selling or distributing the materials provided.

10. Data protection

The WEBSITE strictly complies with Regulation (EU) 2016/679 (GDPR) and Organic Law 3/2018 (LOPDGDD). The data requested is essential for the proper delivery of classes, invoicing and the automatic creation of the student account (legal basis: performance of a contract). You can find full details on the processing of your data and how to exercise your rights in our Privacy Policy.

11. Changes to the terms and conditions of sale

The WEBSITE reserves the right to amend this document at any time, in response to changes in the law or developments in the services provided. However, the student will be subject to the terms and conditions of sale in force at the exact time of their purchase or subscription renewal.

12. Applicable law and jurisdiction

These terms and conditions are governed by Spanish law. In the event of any dispute regarding the interpretation of these terms and conditions, the parties shall submit to the courts and tribunals of Málaga (Spain), unless consumer protection legislation provides for a different mandatory jurisdiction.